¿Necesitas un Personal Concierge? - Aurum Experience

Do you need a Personal Concierge?

In a world increasingly defined by haste, having a Personal Concierge that helps you with your everyday tasks is no longer a luxury only a few can afford. Thanks to the flexibility of the monthly services and hourly packages offered by Aurum Experience, clients can have a Personal Assistant when they most need it, with a budget that strictly fits their demands. Discover not only what the company team of Concierge Services can do for you in Barcelona and Madrid, but also the easy use and payment convenience that will allow you to focus on enjoying life.

What is a Personal Concierge?

A Personal Concierge is someone who can take care of your pending tasks, which prevent you from devoting your time to what is really important. Whether making all kinds of purchases and reservations or planning your next vacation in detail, a Personal Assistant will always be there when you need him/her. Contact us by telephone or email and have your own assistant when and where you need it, someone who will earn your trust as they will act professionally and with the utmost confidentiality.

Who can have a Personal Concierge?

Available for individuals or companies, this service has been conceived to provide support in everyday tasks, to help balance all different responsibilities arising from our personal, family and professional life. Our clients range from executives and business managers to single parents or large families. While some resort to a personal assistant several times per week, others only require these services in special seasons, such as Christmas or Easter.

How does it work?

Once we have arranged a meeting with you to establish the use of our services, you can call us or send us an email or fax with your requirements at any time. After having your own Personal Assistant assigned to you, he/she will be the one you have to contact any time you wish. With no membership of fixed fees, you can count on us with the required frequency and flexibility. Our services range from a minimum of 15 minutes for office tasks to a minimum of 45 minutes for tasks outside the office.

What if I need to call at the very last minute?

At Aurum Experience we specialize in tending to our customers whenever they need us, even when they contact us at the last minute. Even so, whenever possible, we ask for at least 48-hour notice, so that your Personal Concierge or an alternative appointed professional can perform their task accordingly.

Can I use the service on weekends or outside working hours?

If you request it, we will do our best to provide a Personal Assistant for those special occasions. If the service outside working hours implies an additional cost, we will analyze it with you and will proceed only with your consent.

Where can I have a Personal Concierge?

Aurum Experience, a company specializing in Concierge Services in Barcelona and Madrid, concentrates its main activity in these two cities, but it can provide its Personal Assistant services in other parts of Spain under request. Not only in mainland Spain but also in the Balearic and Canary Islands.

How much does a Personal Concierge cost?

To adapt to your needs, we offer three types of monthly service and as many hourly packages, based on the degree of attention you require from your personal assistant. All prices include VAT, travel expenses (up to a maximum of 15 km away from the city center) and standard phone call rates. If you need us to make international calls or a large volume of them or if we need to travel great distances, we will negotiate any extra expenses with you to always find the best solution.

How can I pay?

Payment can be made in cash, by bank transfer, with a check or money order. If we need to buy products or hire services for you, we will ask you for the money in advance, the amount we do not use will remain on deposit. In the case of recurring purchases, it is common that the client makes a bank transfer to our account. Should the credit accumulate, we would always inform you so that you can stop the payments temporarily. On a regular basis, we also present a balance sheet including tasks and expenses so that you know how the service is working at all times.

And how do I start?

Do not hesitate to visit our contact page to get in touch with us, so that we can analyze your needs as soon as possible. A simple call or email will allow us to make an appointment with you.

What are you waiting for? At Aurum Experience we will be delighted to inform you of our Personal Concierge service. Call us now and discover that you can also benefit from our exclusive assistants to start having more spare time to enjoy with your loved ones.



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